Refund Policy
At CommonPlaceTraffic, customer satisfaction is at the heart of what we do. This Refund Policy explains when and how refunds, exchanges, and adjustments are offered for orders placed through our website commonplacetraffic.xyz. If you have any questions, you can reach us at +44 20 7946 0123. All refunds are issued in the same currency used for the original purchase (£). Please read this policy carefully before making a purchase.
Eligibility for refunds
Refunds are considered under the following circumstances: - The product you received is not the item you ordered or is missing components listed in your order confirmation. - The food quality is not up to the standard we promise, including issues such as cold or undercooked items, or if the order arrives late and cannot be served hot and fresh. - The packaging is damaged, leading to spoilage or leakage that affects the product integrity. - A mischarge or duplicate charge appears on your payment method. For all situations, refunds apply only to orders placed with CommonPlaceTraffic through commonplacetraffic.xyz.
Non-refundable items
Some items are not refundable, including but not limited to: gift cards, customized orders that have clearly been prepared as requested, and orders where the customer has explicitly approved substitutions or changes after the order was placed. If you have questions about a specific item, contact us before placing the order.
Damaged, missing, or incorrect items
If your order arrives damaged, missing items, or you receive the wrong items, please contact us within 48 hours of delivery with your order number and photos of the issue. We will review the claim and, if approved, offer a full or partial refund, or arrange a replacement where feasible. Refunds for such cases are issued to the original payment method used for the purchase and typically reflect in your account within 5–7 business days after approval.
Late delivery and quality concerns
We strive to deliver orders promptly and maintain high quality. If your order is significantly delayed or arrives below our quality standards, you may request a refund or credit. We reserve the right to determine what constitutes a significant delay or quality issue on a case-by-case basis. If approved, refunds will be issued to the original payment method in the same currency as the purchase.
Refund processing and timelines
Once a refund is approved, processing typically takes 5–7 business days to appear on your statement, depending on your card issuer and bank policies. For refunds issued as store credit or discount codes, you will receive a digital code via the email address associated with your order or at commonplacetraffic.xyz under your account.
Exchanges and credits
We offer exchanges for items that arrive in unsatisfactory condition or that do not meet your expectations, subject to available inventory. If an item is unavailable for exchange, you may opt for a full refund or a credit against future orders. Credits expire within 12 months from the date of issue, and credits are issued in £.
How to request a refund
To begin a refund request, please contact +44 20 7946 0123 or visit commonplacetraffic.xyz and submit details of your order, including order number, date, items, and the reason for the request. Attach photos if applicable. Our team will review your submission and respond within 2–3 business days with the decision and any next steps. If a refund is approved, we will initiate it to the original payment method and notify you by email.
Billing and checkout
Refunds are issued to the original payment method used for the purchase. If a payment method is no longer available, we will issue a store credit for the value of the refund. Any promotional discounts applied at the time of purchase will be adjusted accordingly in the refund amount. For card payments, the time to reflect on the statement may depend on the issuer’s policies.
Gift orders
Refunds for gift orders follow the same policy as standard orders. If the recipient reports an issue with the gift, please contact us with the order number and details. Gift refunds are issued to the original payment method or as store credit when applicable.
Limitations and changes
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with a revised Last updated date. Continued use of our service after such changes constitutes acceptance of the updated policy. For questions about changes, please reach out via commonplacetraffic.xyz or +44 20 7946 0123.
Contact information
For inquiries regarding refunds, you may contact us at +44 20 7946 0123 or find more information at commonplacetraffic.xyz. Our physical location is listed as 12 Baker Street, London, W1U 3BE, United Kingdom. We are committed to processing refunds promptly and maintaining clear communication throughout the process.
Last updated
Last updated: October 10, 2025